Privacy Policy
Fivestar Community Care is committed to protecting the personal information collected during our operations. We adhere to all relevant legislation concerning consumer privacy, including the Australian Privacy Principles, the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Privacy Amendment (Notifiable Data Breaches) Act 2017, and other applicable laws.
This privacy policy outlines the types of personal information we collect, the purposes for its collection, and how this data is protected. It also provides guidelines on accessing, amending, updating, or deleting personal information. Furthermore, it offers guidance on making a privacy complaint and contacting us with any enquiries or concerns about privacy.
What kinds of personal information do we collect and why?
The personal information we collect varies based on the relationship with our company, the actions taken on our website, the type of enquiry and the services provided. This typically includes:
- Prospective Clients:
Fivestar Community Care may collect general information about prospective clients like name, date of birth, gender, address, phone number and email address. In addition to the general information noted above, we may collect and hold sensitive information relating to your health and care needs. - Referrer Details:
Fivestar Community Care may collect personal information from a referrer. This information may include the referrer’s name, organisation, phone number, and email address. This information is used solely for the purpose of verifying the applicant’s credentials and suitability for the role. - Prospective Employees, Volunteers and Contractors:
We may collect personal information during the recruitment process for staff or volunteers to assess applicants and their suitability for the position. This may include obtaining information from third parties, such as referees, as part of the evaluation process. By providing referee contact details, applicants are considered to have consented to our collection of relevant personal information from these referees to assist in the assessment of their application. Similarly, we may verify details of previous employment with former employers, such as the duration of employment. Additionally, with the applicant’s consent, we may collect health information directly related to their ability to fulfill the requirements of the position.
If we are considering offering a position to the applicant, Fivestar Community Care may collect additional personal information, including date of birth, tax file number, emergency contact details, ABN (if applicable), bank account and superannuation details, and visa, passport, or license information (if relevant). This may also include information related to a police check or Working With Children Check.
With the applicant’s consent, we may retain their details on file to contact them should a suitable position become available in the future. - Website Visitors: Fivestar Community Care will not collect any personal information about visitors to our website, except when visitors take steps to provide personal information to us, for example, when submitting an enquiry.
How do we protect personal information?
At Fivestar Community Care, we are committed to protecting your personal information. We adhere to the Australian Privacy Principles and implement strict measures to ensure the confidentiality, security, and proper management of all personal data. Your information is only used for its intended purpose and is safeguarded against unauthorised access, loss, or misuse.
We implement a range of technical, administrative, and physical safeguards to ensure data security, including encryption, secure storage, and regular audits of our information management systems. Access to personal data is restricted to authorised personnel only, and all staff undergo training on privacy protocols and data handling best practices. We use secure communication channels for data transfer and continuously review and update our security measures to stay ahead of potential threats.
Additionally, we maintain clear policies for data retention and disposal to ensure personal information is kept only as long as necessary and securely destroyed when no longer needed.
How to access, correct, and update personal information?
Individuals from whom we have collected personal information are generally entitled to access the information we hold about them under Australian Privacy Principles 12 and 13, except in cases where access may or must be restricted under the Privacy Act.
To request access to your personal information, please contact Fivestar Community Care in writing using the contact details provided below. We do not charge a fee for submitting an access request or for compiling the requested information. However, we may require proof of identification to process your request.
Access requests must be submitted in writing and should include:
- specific details of the requested information to help us identify the personal data being sought
- The preferred format for receiving the information (e.g., a copy of the information or a request to view it in our records)
We will generally provide access to personal information in the requested format unless it is unreasonable or impractical. In such cases, we may provide the information in an alternative format within 30 days. For instance, if granting full access could unreasonably impact the privacy of other individuals, we may provide only partial information.
If you believe the personal information we hold is inaccurate, incomplete, outdated, or misleading, you can request an amendment, and we will take reasonable steps to correct it.
If we decide to deny access to personal information or refuse to correct it, we will provide you with written reasons for our decision, information about available complaint mechanisms, and any other details required by the Privacy Act.
How to make a privacy complaint?
If you are not satisfied with how we have handled personal information or believe we have breached our privacy obligations, you have the right to make a privacy complaint. To do so, please submit your complaint in writing to us using the contact details provided below.
We take all privacy concerns seriously and will investigate your complaint thoroughly. You can expect a response from us within 30 days. This response will include the details of our findings and any actions we plan to take. If you are not satisfied with our response, you may also escalate your complaint to the Office of the Australian Information Commissioner (OAIC) for further review.
Contact Us
For any questions or concerns regarding this Privacy Policy or how we handle personal information, please contact us at info@fivestarcommunitycare.com.au